Shipping Policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping charges

We offer free shipping on all orders above $25 USD. 

Transit, handling and order cutoff time domestically

In general, domestic shipments are in transit for 8-14 days (Monday to Friday). The order cut-off time will be 12:00 PM Eastern Standard Time (New York). Order handling time is 4-6 business days (Monday to Friday).

Note: Sometimes order can take little longer than expected to arrive due to customs or some other reasons.

Delivery terms

We use USPS and YunExpress to deliver our product.

Change of address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@zeusretro.com

Cancellations

If the customer wants to cancel the order, they must contact us via email within 12 hours of placing the order. Once it's past 12 hours, we'll not be able to cancel the order for any reason.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Tracking your order

Once your order is dispatched we send you tracking details on the email address provided while placing an order. 

For further questions contact us on 

Customer support: support@zeusretro.com

Hours of Operation: 08:00 - 17:00 PDT

Business Address: 30 N Gould St n, Sheridan, WY 82801, USA